Questions sur les commandes et la livraison

In-stock orders are usually dispatched within 2 business days of being placed. Business days exclude weekends and statutory holidays.

Please contact us as soon as possible and include your order number. We’ll do our best to help, but changes or cancellations can’t be guaranteed once an order has entered processing.

Pre-orders are charged in full at checkout. The product page will clearly identify an item as a pre-order before you add it to your cart.

Pre-order items require at least 15 business days before dispatch. We’ll notify you once your order has shipped.

Yes. If your order contains both in-stock and pre-order items, contact us if you would like the available items sent first. Additional shipping charges apply to split shipments.

We currently ship within Canada only.

We offer free standard shipping within Canada on orders of CAD $150 or more before tax. For orders below this threshold, the available shipping rate is shown at checkout.

Please contact us with your order number and any available delivery details so we can help investigate.

Return requests must be submitted within 14 days of purchase. Contact us with your order number before sending anything back, and we’ll provide the next steps.

Please contact us within 7 days of delivery. Include your order number and clear photos of the item and its packaging so we can assist you.